General   (General discussion, talk about anything.)

I tend not to lose my temper these days as I can't afford to, but the queuing on the phone can be very annoying.

A while ago, I tried phoning my surgery to book an appointment. They close their lines at 6.30 so I started to dial at 6.15.

Immediately I was informed that I was "number two, in the queue." I held on and held on, and at 6.30 I was still number two, in the queue. I left it another five minutes, and the same message kept repeating, so I gave up and emailed instead.

I got my appointment that way, and told them what had happened, which was ridiculous. I'll never try phoning again.