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Four star council website one of the best nationally
Tuesday 26th June, 2018

Wigan Council’s website is one of the best in the country for user experience a national independent survey has found.

The survey of council websites is carried out annually by Socitm Better Connected.

Out of 414 UK council websites, just 41 have been awarded 4 stars overall for “very good user experience”, including Wigan Council’s website.

Wigan Council has adopted a ‘digital first’ approach to enable residents to engage with services digitally including the successful MyAccount service.

With more than 125,000 residents signed up, MyAccount allows people to check their council tax, pay a bill and report an issue to the council online through their own personal account.

The analysis by Better Connected involves four task based surveys and Wigan’s included; finding out about services for elderly relatives staying at home, finding childcare and putting out your rubbish as well as testing site navigation, accessibility for visitors with disabilities and suitability for use on a mobile device.

Councillor Nazia Rehman, Wigan Council’s cabinet member for resources and customer transformation, said: “The council’s website is an essential part in enabling people to interact with us digitally.

“It’s great to hear it has secured four stars to put us in the top ten per cent for the most comprehensive survey of council websites nationally.

“The website is geared towards the user experience so it is easy to navigate and quick and simple to complete tasks.

“The huge uptake in MyAccount illustrates the success of our digital-first approach and allows residents to complete tasks and connect with the council at a time and place that suits them.

“It also makes financial sense for the council with digital services a fraction of the cost of face-to-face or telephone interactions.”

The survey results have been announced during Digital Leaders 100 week.

The week sees a wide range of digital events in Wigan including a digital business breakfast, an event on how technology can improve transport and a visit to the ‘digital bungalow’ which showcases how digital technology can support adult social care.

Last night, the council also won the DL100 award for 'Digital Skills or Inclusion Initiative of the Year’ as a result of their leading work rolling out the Duke of York’s Inspiring Digital Enterprise Award (iDEA).

They have also previously won the Local Government Chronicle (LGC) award for Digital Council of the Year and were named Digital Leaders’ Digital Council of the Year.

To access services or to view Wigan Council’s website, visit www.wigan.gov.uk.


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