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Get online with MyAccount today
Monday 24th March, 2014

Accessing Wigan Council services is about to become even easier thanks to a new online service being launched today as part of ‘The Deal.’

Residents will be able to create their very own online account - called MyAccount - giving them access to a range of council services at the click of a mouse or at the swipe of a smart phone.

Wigan Council is promoting a new digital approach to the way that services are offered as part of its “deal” with residents. The increased use of online services will have money saving benefits for both residents and the council.

Councillor Terry Halliwell, cabinet member for customer transformation at Wigan Council, said:

“MyAccount has been developed to make accessing council services more convenient. Rather than calling into their local life centre, residents will now be able to do what they need online and from the comfort of their own home. The new website, which launched last year, complements this service, making information clearer and easier to access and compatible with smart phones. Going digital will help the council to save money and bring services into the twenty-first century.”

Registering for an account is quick and easy and once signed up, residents will be able to review their own information, track the progress of applications and make payments online. This includes online rent and council tax payments. Wigan and Leigh Housing tenants will move over to MyAccount from the current My Council service.

The launch of the MyAccount service will include council tax, housing rent and benefit transactions. Residents will be able to view their council tax details, make payments, apply for discounts, and amend address details online. They’ll also be able to make a housing benefit or free school meals application and complete a change of circumstances form online.

More services will come online during 2014, including booking appointments for births, deaths and marriages; reporting a range of issues and applying to the housing register.

Residents without access to the internet can use the computers at their local library free of charge. There are other computers available in the local community and free support to help residents get online. Visit wigan.gov.uk/getonline or phone 01942 489009 to sign up for a free three-week course.

To register for MyAccount, visit www.wigan.gov.uk/MyAccount

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