|Best performer in public service award for WLCT
WIGAN’S Bereavement Service has been hailed as one of the best in the country!
Managed by WLCT on behalf of Wigan Council, the service was awarded the title of The Best Performer for Cemetery and Crematorium Service 2013 at an awards ceremony in Blackpool.
Hosted by APSE, the Association for Public Service Excellence, the evening celebrated the performance of a variety of public services from building maintenance to parks and open spaces.
Wigan’s team were awarded the title on Thursday 5 December ahead of other finalists including; City of Edinburgh Council, Oxford City Council and Ipswich Borough Council after judges compared a number of industry benchmarks including customer care, efficiency and price.
WLCT’s Bereavement Service Manager, Andy Bond said: “This is the first year that APSE have undertaken Cemeteries and Crematorium comparisons of service, the external validation process is held in high regard in public services as it gives us the ability to compare and learn from best practice in cemetery and crematorium work.”
Chief Executive of WLCT, Stuart Murray added: “We’re delighted to have won this award which is a testament to the hard work and commitment of staff who have contributed to delivering a quality cost effective service for residents of Wigan and Leigh.”
WLCT's Parks and Grounds maintenance service was also nominated for the overall best performer in the parks, grounds maintenance and horticultural services category, however, they narrowly missed out on the top prize.
The Association for Public Service Excellence (APSE) is a not-for-profit membership based organisation dedicated to promoting excellence in the delivery of frontline services to local communities. They work with more than 300 local authorities across the UK to share information and expertise in services including; waste and refuse, parks and grounds, highways, street lighting, leisure, school meals, and housing and building maintenance as well as strategic policy advice.