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Bridgewater Community Healthcare NHS Trust launches new patient services telephone number
Wednesday 24th July, 2013

Bridgewater Community Healthcare NHS Trust (Bridgewater) has launched a new patient services telephone number to provide help and information on the community health services the trust provides in Halton, Leigh, St Helens, Warrington and Wigan as well as the specialist services it provides in other parts of the North West.

Anyone calling the new number (0800 587 0562) will be able to speak to a member of the dedicated patient services team who can help answer any questions relating to the trust’s services and how to access them. The team can also help by passing on any compliments, sorting out any problems quickly and efficiently, taking note of any concerns, advising on the trust’s complaints process and listening to any feedback or comments.

Chief Executive Dr Kate Fallon said:

“We are committed to providing high quality care in the local communities we serve. By having a new single patient services number for all the areas the trust covers it makes it easier and simpler for our patients to tell us what they think. We want to capture all of our patients comments and enquiries so that we can respond quickly and appropriately. We will use feedback from patients to help us improve the services we provide, sharing best practice across all of the communities in which we work."

The new telephone number is now live and replaces any previous Bridgewater Patient Services telephone numbers. The line will be open to the public from 9am to 4.30pm Monday to Friday. Anyone who calls the number outside these times can leave a message.

The patient services team can also be contacted by email at Patient.Services@bridgewater.nhs.uk.

Bridgewater is holding its Annual General Meeting on 26 September at 5pm at Haydock Park Racecourse. Members of the public are invited to attend to find out the main developments taking place in the trust and our plans for health services in each borough. From 4pm there will be a market place offering free health checks and visit a variety of stalls for health advice and information. If you wish to attend please contact communications@bridgewater.nhs.uk or phone 01942 482655 by 12 September.

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