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Wigan and Leigh Housing continues to provide quality advice
Monday 21st December, 2009

Top quality continues at Wigan and Leigh Housing.

The company, which manages 23,000 homes on behalf of Wigan Council, has had its Housing Options Advice Service recognised for ‘excellent services’ once again. Following an inspection in October, there’s just been confirmation that its award for the Community Legal Services (CLS) Quality Mark has been reaccredited.

The Housing Options Advice Service provided by Wigan and Leigh Housing has been recognised for its excellent services. It has recently had confirmation that its award for the Community Legal Services (CLS) Quality Mark is to continue, following a successful inspection by The Assessment Network.

The CLS Quality Mark standard is about the quality of the service received by customers. This award recognises the housing options advice service provided across all of Wigan and Leigh Housing. The service is available at area housing offices, the Property Shops, the contact centre and the specialist advice service provided by the Housing Options Advice Centre based at Platt Bridge.

This award follows hot on the heels of an ongoing programme of improvements within the housing options and homelessness service. Projects range from new information leaflets to improving the way customers access different parts of the service.

Marjorie Marsden, vice-chair of the Wigan and Leigh Housing Board, said: “It is great to get external recognition that the advice services we provide are of such a high standard. We were told the inspector was particularly impressed with the commitment among our staff to the value of the service they are providing and the difference it makes to people’s lives. This is in line with the ethos of Wigan and Leigh Housing and our vision to provide quality services, as well as to support vulnerable people.”

The award is valid for two years, when there will be a further inspection. During this time, the advice service pledges to continue to improve its service and customer satisfaction.

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