|Starry success for local care home
The CQC report pays tribute to the home's two Activities Coordinators who arrange a varied programme of social events and activities, including New Age Kurling
Staff at Hindley care home, Thorley House, are celebrating after their home became the first Wigan home owned by charitable organisation, CLS, to be awarded the three star excellent rating by CQC (Care Quality Commission) – the highest rating awarded by the care watchdog. CLS operates 29 care homes, nine of which are in the Wigan and Leigh area, with its remaining homes located throughout Cheshire.
The three star rating follows an unannounced visit by a CQC inspector earlier this year. The inspector spent a total of five and a half hours, examining the home with a fine toothcomb, from the décor and the quality of the food, to checking medication records and staff recruitment procedures - no aspect of life at Thorley House was left untouched.
The inspector toured the home, speaking to staff and residents to build up an accurate picture of how the place is run. The resulting CQC report describes Thorley House as ‘homely, warm and comfortable’ and staff as ‘welcoming and caring’.
Home Manager, Rhona Briggs, who has worked for CLS for over 25 years, has led the care team at Thorley House for six years. The report refers to her ‘considerable experience’ and to how well staff support her to ensure that residents are provided with ‘a quality lifestyle within a safe environment.’
Rhona says: “I’d like to say a big thank you and congratulations to my team. This fantastic achievement is a credit to your commitment, support and enthusiasm. You are all stars!”
The CQC report also pays tribute to the home’s two Activities Co-ordinators, Anne Swarbrick and Mel Makinson, who arrange a varied programme of social activities to meet the needs and interests of residents. There’s certainly a lot to choose from with regular activities including days trips, bingo, dominoes, internet surfing, film shows and gardening.
Noted by everyone at the home for their creativity and great sense of fun, Ann and Mel also encourage residents to try something new. For example, the pair introduced New Age Kurling, an adapted, indoor version of the original Scottish curling game earlier this year. The game, which allows players of all ages and fitness levels to take part has been a big hit among residents.
When talking to the CQC inspector, one resident said: “Since I’ve been here, I’ve learned how to do so many different things that I would have never thought of before.”
Three of CLS’s Cheshire homes have also achieved the CQC three star excellent rating this year. Inspections of other CLS care homes are pending this autumn and the organisation is confident that they will experience similar levels of success.