|It’s Customer Services Week 2009
This week (October 5-11) is National Customer Service Week.
Led by independent professional body, the Institute of Customer Service, the week is designed to raise awareness of customer care and celebrate the work of customer service professionals.
Councils across the country are taking part and in Wigan Borough, senior officers and councillors are going into the town centres of Leigh and Wigan to meet people and listen to the views and issues that concern local residents.
Cllr Chris Ready is the council’s champion for service improvement and closely involved in the week’s events. He says: "I am keen to see services develop with our customers always in mind. The council is really focussed on how we make our services available to the public. We’re investing and working hard to meet and exceed the standards residents expect by making our services more accessible and taking note of what people tell us."
The top brass will be listening to visitors to Leigh Market on Monday where there will be an access stall for the public talk directly to managers. Cllr Ready will be joining other senior staff on Wigan Market on Thursday.
He adds: “National Customer Service Week is designed to raise awareness of customer service and the vital role it plays within an organisation. As well as that, it’s an opportunity to say a big thank you to those who deliver services to our customers, clients and residents. They work very hard and, whilst I have a clear brief to ensure they keep improving, I want to thank them for what they do each day, in all weathers and for so many people.”
The council is actively seeking feedback from its many customers as part of activities for this year’s customer service week.
To share comments good or bad, contact customer services on 01942 404402, email email@example.com or visit www.wigan.gov.uk/listening