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goldn1



Joined: 30 Oct 2006
Posts: 769
Location: bedroom

PostPosted: Thu Jan 04, 2007 9:23 pm    Post subject: crashing... Reply with quote

everytime i go on say youtube or many other websites my laptop crashes and my msn says it will reconnect in like 5mins or so but never does i have to keep switching it off on the wall and keep resetting it all up.
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Roobarb and Custard



Joined: 21 Jun 2006
Posts: 440
Location: Tyldesley

PostPosted: Fri Jan 05, 2007 1:47 pm    Post subject: Reply with quote

The first things to do are run an antivirus program like AVG or Avast, then run a scan for spyware and malware with Spybot Search and Destroy.
http://www.grisoft.com/doc/products-avg-anti-virus-free-edition/lng/us/tpl/tpl01
http://www.avast.com/eng/avast_4_home.html
http://www.pcworld.com/downloads/file/fid,22262-order,1-page,1-c,antispywaretools/description.html
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Townofmemories



Joined: 27 Dec 2006
Posts: 1541
Location: Wigan

PostPosted: Fri Jan 05, 2007 5:56 pm    Post subject: Reply with quote

It sounds like a virus to me, there was one going around a while back which stopped your computer running AV software, or logging onto certain websites... http://housecall.trendmicro.com may work...
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Joined: 17 Jul 2006
Posts: 513

PostPosted: Fri Jan 05, 2007 8:04 pm    Post subject: Reply with quote

goldn1, what web browser and antivirus software do you use?
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goldn1



Joined: 30 Oct 2006
Posts: 769
Location: bedroom

PostPosted: Sat Jan 06, 2007 1:40 pm    Post subject: Reply with quote

norton arrow.
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Joined: 17 Jul 2006
Posts: 513

PostPosted: Sat Jan 06, 2007 3:32 pm    Post subject: Reply with quote

Norton is good at finding viruses but, not much else, as long as you've kept Norton up to date and you do regular scans your problem is probably spyware rather than viruses. Because your browser keeps crashing the online scanners probably wont work so try these things;

If you've installed any free software off the net (free smillies, msn messanger add ons, games, etc) you've probaly got toolbars and browser helper objects installed. Go to Control Panel, click on Add/Remove Programs and uninstall anything that mentions toolbar, shopping assistant (if you aren't sure what they are do search on Google before you get rid of them).
Next download, install, and run Spybot Search and Destroy. Instructions for doing this are on this page,
http://www.safer-networking.org/en/tutorial/index.html

Doing those things should make your computer useable again, it probably won't be completely clean and safe but you can sort that out when you've got it running a bit better Smile
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thesurgeon



Joined: 22 Jul 2006
Posts: 1212

PostPosted: Sun Jan 07, 2007 2:47 am    Post subject: Reply with quote

I second that.
Everyone should either be running - Spybot search and destroy
available here:- http://www.download.com/3120-20_4-0.html?tg=dl-20&qt=spybot&tag=srch (85 million downloads so far)

or Adaware, available here:- http://www.download.com/3120-20_4-0.html?tg=dl-20&qt=adaware&tag=srch (227 million downloads so far)

Both do the same job, both are full free versions.
Anyone who has not got either, i recommend you scan your computer with either, and post back with how many items it has found.
Neither will do any harm to your p.c. they will only get rid of nasties and make your p.c. run smoother and much faster.
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goldn1



Joined: 30 Oct 2006
Posts: 769
Location: bedroom

PostPosted: Sun Jan 07, 2007 4:31 pm    Post subject: Reply with quote

thanx arrow n surgeon n all i have done what u said and downloaded adaware i had 79 infections or whatever they are seems to be running faster now so hopefully its sorted once again i thankyou Very Happy
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thesurgeon



Joined: 22 Jul 2006
Posts: 1212

PostPosted: Sun Jan 07, 2007 5:41 pm    Post subject: Reply with quote

goldn1 wrote:
thanx arrow n surgeon n all i have done what u said and downloaded adaware i had 79 infections or whatever they are seems to be running faster now so hopefully its sorted once again i thankyou Very Happy


79 is not bad for someone who has not run either before. 187 is the most i've heard from friends so far. Glad to hear your running faster now. Anytime.

Heres a tip for you (or anyone reading) to run even faster. To delete all your temporary internet files / cookies / history. Dont worry it wont do any harm.
You can do this yourself - i do mine daily, or there are programmes that do it for you such as WINDOW WASHER. Heres how to do it manually,

START>CONTROL PANEL>NETWORK AND INTERNET CONNECTIONS>INTERNET OPTIONS.
Under 'BROWSING HISTORY'>DELETE ALL>YES. BUT 1ST:-
Whilst in 'browsing history' and before deleting, you can if you wish have a look at all the temporary internet files that are slowing you down. Click settings>view files.
If the list is massive, welcome to a faster browsing experience after you delete them all.
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Joined: 17 Jul 2006
Posts: 513

PostPosted: Mon Jan 08, 2007 10:23 am    Post subject: Reply with quote

Glad you've got it running better goldn1, if you update and run adaware once a week it will keep it that way. As Thesurgeon said, Spybot is worth putting on as well, especialy as it has an Imunise function which helps stop spyware getting on your PC in the first place Very Happy

I've just remembered about this battle I had last year with a PC that was running Norton (I'm David BTW Wink)
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