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the range
Started by: baker boy (14246) Report abuse
just seen a friend hurling a lawn mower into his car,he was fuming,bought it last night ,took it back faulty and they have told him its ok.gave him their customer services email address and shown him the door.
he must be mellowing in his old age,when he was young that manager would have been over that counter,his face was an absolute picture.
any one had trouble returning faulty goods to the range.on our receipt their returns policy states it will refund or exchange any product that is brought back unopened and unused within 28 days,has he said how the hell do you know the product is faulty without opening the thing.

Posted by: TerryW (708) Report abuse
Don't like the Range they tend to sell overpriced tat to be honest.

Posted by: retep1949 (466) Report abuse
Bought a patio set a few years ago and the tubular frame on all the chairs filled with water and rusty marks appeared on the patio,took it back and was given a full refund ,no problems at all

Posted by: Salmon & Ball (118)  Report abuse
Started by: baker boy (14232)

"it will refund or exchange any product that is brought back unopened and unused within 28 days "

Had it been opened or used?

Posted by: broady (14191)   Report abuse
If the post is read it must have been opened in order to say it was faulty. As BB says how can anyone prove it is faulty without opening it? I think the problem here is the customer says it is faulty and the store say it isnít.

Posted by: Salmon & Ball (118)  Report abuse

Totally agree with you, Broady.

So the manager was well within his rights not to issue a refund there and then as it had been opened / and/ or used.

Let head office sort it out with the manufacturer.

Posted by: mindar (1221) Report abuse
Know your rights

Posted by: Salmon & Ball (118)  Report abuse
Do retailers also have rights?

If they didn't, There would be nobody selling anything apart from car boots, Jumble sales and charity shops!

Having typed that. Do Jumble sales still exist?

 
 
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